Questions and Answers
Q: Upon arrival on Hatteras Island, when will I be able to enter
our rented vacation home?
A: We try our best to have all homes sparkling clean by 5:00 p.m.
Give us a call when you arrive on the island, for an update on the status of your vacation cottage.
Q: What do I do if my home isn't ready?
A: You're on Hatteras Island, and the ocean and sound are waiting.
So why not go take a dip in their cool waters? And there is
always a local gift shop, or art gallery,close by. Plus many other wonderful things to do and see.
Q: Do I need to bring bed linens with me?
A: That all depends on the home. Please check upon
making reservations to see if they are supplied. We do
offer bedding at an extra charge to the renter.
Q: What do I do if I check in and find a maintenance issue?
A: Hatteras Helping Hands is here for you 24/7. Just give
us a call and we'll send someone over as soon as possible
to fix, repair, or replace, whatever it is that isn't working.
Q: Who do I ask for general questions about my stay on the island?
A: Most of the answers to your questions, can be found right in your
rental home. Hatteras Helping Hands, provides each cottage
with an informational binder full of things to do, places to go,
and things to see. It even gives info on what to do during
hurricane evacuations, beach driving, and even where to go in case of a medical emergency.
Q: What if I leave something behind?
A: Just give us a call and one of our inspectors will
go to the cottage, retrieve your item, and ship them
straight to you. There will be a shipping and handling charge
along with a $10 mileage fee.